Frequently asked questions

An app for house cleaning businesses. The owner schedules jobs and gets paid. Cleaners see their day and check in at the house. Clients see their visits and pay by card.

Each person sees only their part.

Yes. Downloading and using it is free with up to 3 active clients, working on your own. To grow, subscribe to Solo or Pro inside the app.

Open the app, tap My schedule, then Create your profile. Enter your name, email and a password, and type the code we email you.

The plans screen comes next: pick a plan, or tap Continue for free to stay on the free plan. A company name is optional — add it later in Profile › Name clients see.

Invite them from Team with their name and email. They get an email to create their login, then open the app and choose Cleaner.

A team is a Pro plan feature.

Clients don't use a password. They open the app, choose Client, enter the phone or email you have on file, and type the 6-digit code they receive. They stay signed in for 30 days.

Not yet. AkosNeat runs on iPhone for now.

• Free: up to 3 active clients, no team.
• Solo, $11.99/month: up to 15 active clients, for those who clean on their own.
• Pro, $49.99/month: unlimited clients, a team of up to 5 cleaners, automatic text reminders, reports and the live map.

Subscriptions are charged by Apple, in US dollars, and renew monthly.

Solo and Pro start with 1 free week for new subscribers. You confirm with your Apple ID, and Apple charges the first month on day 8.

Cancel at least 24 hours before the week ends and you pay nothing. The free week is once per Apple ID.

Yes, in Profile › Subscription › Plans. Moving up to Pro takes effect right away. Moving down to Solo starts at your next renewal, and you keep Pro until then.

Your subscription is with Apple, so you cancel it there: on your iPhone, open Settings, tap your name, then Subscriptions. In the app, Manage subscription on the plans screen opens the same place.

You keep the plan until the end of the period you already paid for.

Subscribed on our website instead? Cancel it at app.akosneat.com, under Billing.

Nothing is deleted. If you have more active clients than the new plan allows, the app asks you to pick who stays. The others are paused: their history stays, and their upcoming visits are on hold.

You have 48 hours to choose. After that, the app keeps the clients with the next visits. You can swap them later.

Subscribe again and the paused clients come back on their own.

No. Sign in with the same account. If the plan doesn't show, tap Restore purchases on the plans screen; it finds the subscription linked to your Apple ID.

A subscription stays with the AkosNeat account that bought it.

Go to Schedule, tap New Job, pick the client, date, time and price, and choose weekly, every two weeks or monthly.

When you cancel a repeating job later, the app asks whether you mean that one visit or the whole series.

It shows the cleaner was at the house. Check-in is blocked if the phone is more than 150 meters (about 500 feet) from the address. It opens 30 minutes before the scheduled time.

If the address isn't on the map, or location is off, check-in still works without the distance check, and the owner is told.

No. A cleaner sees only their own jobs and their own earnings. Never client prices, your revenue, or anyone else's pay.

By card, through Stripe. Or any other way you record yourself: cash, Zelle or check.

For cards, connect your bank once in Settings › Payments. The client adds a card in the app, and you charge it after the job is done. Or the client turns on automatic payment.

The money goes straight to your Stripe account. AkosNeat never holds it.

Stripe charges 2.9% + 30¢ per card payment, taken from the amount. A $150 cleaning paid by card leaves you $145.35. AkosNeat takes nothing on top.

The money reaches your bank about 2 business days after the payment. The first payout can take a few days longer while Stripe checks your account.

Cash, Zelle and check have no fee from us or from Stripe.

Go to app.akosneat.com, choose to sign in as owner or cleaner, and tap Forgot password?. Set a new one there and use it in the app.

Check that the phone or email on the client's page is the one they are typing. Codes expire, so send a new one from the client's page.

If two clients share the same phone, the sign-in can't tell them apart. The app warns you about repeated phones and emails when you save a client.

In the app, go to Profile and tap Delete account at the bottom. This removes the business, clients, jobs and photos for good.

It does not cancel an App Store subscription. Cancel that first in iPhone Settings, under your name, in Subscriptions.

English, Portuguese and Spanish. Each person picks their own app language in Profile, and each client gets messages in their own language.